Refund and Returns Policy
Return Policy
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Return Window: You may initiate a return request within 7 days of receiving your order.
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Eligibility: Items must be unused, in original packaging, and in the same condition as received.
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Non-returnable Items: Personalized items, opened consumables (like Ring or band ), or items marked as “Final Sale” cannot be returned.
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Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or incorrect.
Exchange Policy
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Exchanges are allowed only for defective or damaged items.
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To request an exchange, please contact our support team within 48 hours of delivery with product images and order ID.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping fees (if any) are non-refundable.
How to Request a Return or Refund
Please email us at support@thefuturex.in with the following:
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Order ID
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Reason for return/refund
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Unboxing video or images (in case of damage/defect)
Our team will guide you through the process.
Wrong or Damaged Items
If your product arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos/videos of the package and product
We’ll replace the item or issue a full refund, based on your preference and product availability.
Contact Us
If you have any questions, reach out to our customer care team:
support@thefuturex.in
+918530340676