Refund and Returns Policy

At The Future X, we aim to ensure customer satisfaction by offering high-quality products and excellent service. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions under which you can request a return or refund.

1. Returns Eligibility

You may return an item if:

• It is in its original, unused condition with all packaging, tags, and accessories included.
• The return request is made within 15 to 20 days from the date of delivery.
• The item is defective, damaged, or incorrect upon delivery.

Note: Certain items (e.g., personalized products or hygiene-related items) may not be eligible for returns unless defective.

2. How to Request a Return

To initiate a return, follow these steps:

1. Contact us at (thefuturex.ptc@gmail.com) with your order number and reason for return.
2. Our support team will review your request and provide a Return Authorization (RA) number if eligible.
3. Pack the item securely, including the original receipt and RA number.
4. Ship the product to the address provided by our team.

Return Shipping Costs:

• If the return is due to our error (e.g., defective or incorrect item), we will cover the shipping costs.
• For other returns, shipping costs are the customer’s responsibility.

3. Refund Policy

Refunds will be issued under the following conditions:

• A refund request is approved after the returned item passes inspection.
• Refunds will be processed to the original payment method within (7-14 business days].

Partial Refunds:
In some cases, only partial refunds may be granted, such as:

• Items returned after the return window but approved for return.
• Items not in their original condition or missing parts due to customer error.

4. Exchanges

If you wish to exchange an item:

• Contact us to confirm exchange eligibility.
• Exchanges are subject to stock availability.
• Follow the return process outlined above for the original item.

5. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

• Gift cards.
• Items purchased during clearance sales.
• Customized or personalized products.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hour of delivery.
• Provide photos or videos of the damage for verification.
• We will replace the item or issue a full refund at no additional cost.

7. Contact Us

For any questions or assistance with returns and refunds, please reach out to our customer support team:

• Email: thefuturex.ptc@gmail.com